CRMown is committed to giving you full control over your data. This page explains how to request deletion of your account and what happens to your data during the process.
CRMown is a business-to-business platform. Each customer has its own organization (org), which contains the org's data, users, and settings. The right deletion path depends on your role.
You can cancel your subscription, which begins a 30-day deletion process for your entire organization's data on CRMown's infrastructure.
Contact your organization's admin to remove your user account, or email us at [email protected] to request individual account deletion.
If you are an organization owner or admin, you can initiate the cancellation and data deletion process directly from within CRMown.
If you prefer not to use the in-app flow, you can email us at [email protected] from the email address registered to your CRMown organization. Please include your organization name and the reason for deletion.
CRMown follows a 30-day grace period to give you time to export your data and reactivate if you change your mind.
Your subscription is marked as cancelled in Stripe. You continue to have full access to CRMown until the end of your current billing period.
Your subscription officially ends. Your organization enters read-only mode — you and your team can still sign in, view all your data, and export it, but you cannot make new changes.
You can reactivate your subscription at any time to restore full access with no data loss. You can also download a complete export of your data.
Your organization's data is permanently deleted from CRMown's infrastructure. This action is irreversible.
Database backups containing your data are automatically purged from CRMown's backup systems.
Want to skip the grace period and delete immediately? Email [email protected] and request immediate deletion. We will confirm and process within 5 business days.
To meet legal and compliance obligations, certain limited records are retained beyond the deletion window. Everything else is permanently deleted.
| Data Type | Description |
|---|---|
| Personal account information | Name, email address, password (hashed), phone number, profile photo |
| Organization data | Contacts, deals, pipelines, tasks, projects, calendar events, notes |
| Communications | Messages, emails, SMS, chat conversations stored in CRMown |
| Media and files | Uploaded files, images, videos, audio recordings stored on CRMown's infrastructure |
| AI data | AI memory, AI command history, AI Action Receipts, conversation intelligence scores |
| Activity logs | User activity, app usage data, in-app analytics tied to your organization |
| Integrations | Connected third-party accounts (Google, Microsoft, Stripe, etc.) are disconnected and access tokens revoked |
| Data Type | Retention Period & Reason |
|---|---|
| Deletion audit record | Permanent. A minimal record (organization ID, deletion timestamp) is retained for GDPR and CCPA compliance evidence. Contains no personal data. |
| Financial records | As required by applicable tax and accounting laws (typically 7 years in the US). Includes invoices, payment receipts, and transaction records required for legal compliance. |
| Backups | Up to 7 days after deletion. Automated database backups containing your data are purged on a rolling 7-day cycle. |
If you connected CRMown to your own storage provider (Google Drive, OneDrive, Amazon S3, or Cloudflare R2), files stored there remain in your own provider. CRMown does not delete files from storage you own. On account deletion, CRMown revokes its access to your connected storage and clears any stored credentials, but the files themselves remain in your account.
You don't have to cancel your subscription to delete specific data. While signed in to CRMown, you can:
For broader data deletion requests not available through the in-app interface — for example, "delete all my AI history" or "remove all data older than 1 year" — email [email protected] with your request. We will respond within 5 business days.
If you are a resident of the European Union, United Kingdom, or California (among other jurisdictions), you have additional rights under data protection laws such as the GDPR and CCPA. These include the right to:
To exercise any of these rights, email [email protected] with your request and proof of identity. We will respond within the timeframes required by law (typically 30 days under GDPR; 45 days under CCPA).
For more information on how CRMown handles personal data, see our Privacy Policy.
If you have any questions about deleting your account or your data, we're happy to help.
Email [email protected]